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SHOWGATES is an online marketplace platform which lets consumers to buy, sell, and trade their live event tickets quickly and safely. Our marketplace platform is your show gates to events that sometimes money cannot buy or event is a sold-out. When the platform was created we thought about how the fees work, the customer service options, and the guarantees and protection we offer to buyers are some of the biggest considerations we have to deliver at all times.

With many ticket sellers and re-sellers on the market offering rip-off charges and hidden fees our mission is different. Our business statement – Emotions should be free or cost less! This is why SHOWGATES is offering a 100% secure and transparent service, with money-back guarantee, we declare 0% on seller fees, and If the event is canceled, they have you covered.

Ticket guarantees, policies, and protections for buyers:

We offers buyers a 100% refund on the money spent on our website if any of the following conditions occur:

  • The tickets did not arrive on time
  • The tickets did not provide valid entry to the event
  • The tickets purchased weren’t for the same seats you thought you had
  • The tickets purchased were not how they were described online (ex. “unobstructed view”)
  • The transaction was not safe or secure
  • The event was cancelled

This guarantee peace of mind to buyers who have to purchase from a us, so that you don’t need to worry about the tickets being fraudulent or anything bad happening. We go above and beyond so you don’t miss your show.

Our customer service options:

  • Instant Chat – Immediate – online discussion
  • Phone – Immediate – Discussion on a call with a real human
  • FAQ – Immediate – Quick answers to common questions
  • Email – ~2-7 days – Send a message and be contacted at a later date
  • Contact Form – ~2-7 days – Fill out a form and be contacted at later date

Our ticket deliver options:

  • Instant email – for online e-ticket version
  • By Post – for printed tickets (subject to a show and territory)

Our FEES:

  • Seller fees: 0% or Zero fee
  • Buyer fees: Service fee per ticket (subject to a show and territory)

 

Sincerely Yours,

SHOWGATES Founder

Arut Music